Privacy Policy

Last Updated: October 24, 2025

1. Introduction

Sky Garden ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

When you book tickets or make reservations at Sky Garden, we collect:

  • Name and contact information (email address, phone number)
  • Booking details (date, time, number of guests)
  • Payment information (processed securely through our payment provider)

2.2 Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website addresses

3. How We Use Your Information

We use your information to:

  • Process and confirm your bookings
  • Send booking confirmations and updates
  • Communicate with you about your visit
  • Improve our services and website
  • Comply with legal obligations
  • Prevent fraud and enhance security

4. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your payment details are processed securely through our PCI-DSS compliant payment provider. We do not store full payment card details on our servers.

5. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, email services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell or rent your personal information to third parties.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience
  • Analyze site traffic and usage patterns
  • Remember your preferences
  • Provide targeted advertising

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Object: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related inquiries or to exercise your rights, please contact us:

Email: [email protected]
Phone: +44 333 772 0020
Address: Sky Garden, 1 Sky Garden Walk, London EC3M 8AF, United Kingdom